Refund policy

Thank you for choosing Lupita's Flower Shop. We want you to be completely satisfied with every purchase. Below you'll find our clear and straightforward guidelines for returns, refunds, and exchanges.

---

30-Day Return Policy

All of our products are non-perishable, artificial, and reusable, and are backed by a 30-day return policy from the date of delivery. To be eligible for a return, the following conditions must be met:

Eligibility Requirements

• The item must be unused, unassembled, and free from any signs of wear, pet damage, or customer-caused damage
• All original packaging, protective wrapping, labels, tags, and included accessories must be returned in full
• A valid proof of purchase is required (order confirmation email, packing slip, or digital receipt)

Items NOT Eligible for Return

• Products that have been displayed, hung, assembled, installed, or used
• Items returned with missing packaging, components, or accessories
• Products damaged by the customer, pets, improper storage, or environmental exposure

Note: Returns submitted without prior authorization will not be accepted.

---

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If any item arrives damaged, defective, or is not what you ordered, contact us immediately.

Qualifying Issues

• Products broken, crushed, bent, or physically damaged during shipping
• Manufacturing defects (detached branches, cracked bases, broken pre-light wiring)
• Wrong product shipped (incorrect style, color, size, or quantity)
• Missing parts or accessories

Reporting Timeframe

How to File a Claim

Email info@lupitasflowershop.net with:

• Your order number
• A written description of the issue
• Clear photographs of the product, the damage, and the shipping box
• A photo of the shipping label (if box was damaged in transit)

Our team will respond within 1–2 business days with a resolution, which may include a replacement, store credit, or full refund. For defective or incorrect items, we provide a prepaid return shipping label at no cost to you.

---

How to Request a Return

Step 1 — Contact Us

Email info@lupitasflowershop.net with:

• Your order number
• The item(s) you wish to return
• The reason for your return
• Photos (required for damage or defect claims)

Step 2 — Await Authorization

Our team will review your request and respond within 1–2 business days. If approved, you will receive:

• A return shipping label
• Detailed return instructions
• A return authorization number

Step 3 — Ship the Item Back

• Pack the item securely in its original packaging
• Ship within 7 days of receiving authorization
• Unauthorized returns will be refused and returned to sender at their expense

Step 4 — Refund Processing

Once received and inspected, approved refunds are processed within 10 business days to your original payment method.

---

Return Shipping Address

Lupita's Flower Shop 3432 W 59th St Chicago, IL 60629 United States

---

Refunds

After inspecting your returned item, we will notify you via email of the refund approval or denial.

Approved Refunds

• Credited to your original payment method
• Please allow 10 business days for funds to appear in your account
• Your bank may require additional processing time

Missing Refunds

If you haven't received your refund within 10 business days:

1. Check your bank or credit card statement again
2. Contact your bank or card issuer
3. If still unresolved, email info@lupitasflowershop.net and we will investigate immediately

---

Exchanges

Option 1 — Return & Reorder (Fastest)

1. Initiate a return for the original item
2. Place a new order for the preferred item
3. Your refund will be processed independently once the return is received

Option 2 — Direct Exchange

Email info@lupitasflowershop.net with your order number and a description of the item you'd like to exchange, and our team will coordinate the swap for you.

Eligible Exchange Reasons

• Incorrect item, color, or size shipped
• Product arrived damaged or defective
• You prefer a different style or design (subject to availability)

---

Contact Us

Business Hours (Central Time)

---

At Lupita's Flower Shop, your satisfaction is our priority. We are committed to making every return, refund, and exchange process as smooth and hassle-free as possible. If you have any questions, please don't hesitate to reach out.