Welcome to Lupita's Flower Shop! Below you'll find answers to our most commonly asked questions. If you don't find what you're looking for, feel free to contact us.
Orders & Shopping
Q: Do I need an account to place an order? A: No, you can check out as a guest. However, creating an account allows you to track orders, view order history, and enjoy a faster checkout experience in the future.
Q: Can I modify or cancel my order after placing it? A: You may cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped. To request a cancellation or modification, please contact us at info@lupitasflowershop.net with your order number. Once an order has been shipped, it cannot be cancelled — you will need to follow our return process upon delivery.
Q: I received an order confirmation, but then got a cancellation notice. Why? A: Occasionally, we may need to cancel an order due to a pricing error, product unavailability, or suspected fraudulent activity. If this happens, you will receive a full refund to your original payment method within 10 business days.
Q: Do you offer gift wrapping or personalized messages? A: Please contact us directly at info@lupitasflowershop.net to inquire about gift wrapping or adding a personalized message to your order.
Payment
Q: What payment methods do you accept? A: We accept the following payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover
- Digital Wallets: PayPal
Q: Is it safe to enter my payment information on your website? A: Absolutely. All transactions are protected with 256-bit SSL encryption, and we are fully PCI DSS compliant. Payments are processed through trusted, industry-leading payment gateways to ensure your financial data is secure.
Q: In what currency are prices displayed? A: All prices are displayed and charged in US Dollars (USD).
Q: Are there any hidden fees or additional charges? A: No. The only additional charge on your order will be applicable sales tax, which is calculated based on your shipping address. We do not charge any extra processing or handling fees.
Q: My payment was declined. What should I do? A: Please verify that your card number, expiration date, billing address, and CVV are correct. You may also try an alternative payment method. If the issue persists, please contact your bank or card issuer for further assistance.
Shipping & Delivery
Q: Do you offer free shipping? A: Yes! We offer free standard shipping on all orders within the United States. No minimum purchase is required.
Q: How long does order processing take? A: Orders are processed within 1 to 2 business days after they are placed. Orders placed before 3:00 PM Central Time on a business day are typically processed the same day.
Q: How long is shipping? A: After your order has been processed, standard delivery takes 3 to 6 business days. Please note that delivery times are estimates and are not guaranteed, as delays may occur due to carrier issues, weather, or other factors beyond our control.
Q: Do you ship internationally? A: At this time, we only ship to addresses within the United States. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations.
Q: How do I track my order? A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
Q: What happens if my package is lost or damaged during shipping? A: If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date with your order number, a description of the issue, and any applicable photographs. We will work with you to arrange a replacement or full refund.
Returns & Refunds
Q: What is your return policy? A: All products are covered by our 30-Day Return Policy. Items must be unused, unassembled, and returned in their original packaging with all tags and accessories intact.
Q: How do I start a return? A: To initiate a return or exchange, please email us at info@lupitasflowershop.net with your order number, reason for return, and any applicable photographs (required for damage claims).
Q: When will I receive my refund? A: Once we receive and inspect your returned item(s), refunds will be processed within 10 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.
Q: Can I exchange an item instead of returning it? A: Yes. Please contact us at info@lupitasflowershop.net to arrange an exchange. Subject to product availability.
About Our Products
Q: Are your flowers real or artificial? A: We specialize in high-quality artificial flowers, wreaths, Christmas trees, topiaries, and other botanicals. Our products are designed to look beautiful year-round without any maintenance.
Q: Will my product look exactly like the photos on the website? A: Our products are handcrafted, and slight variations in color, texture, or arrangement may occur. These natural variations are part of what makes each piece unique and do not constitute a defect.
Q: Are your products safe to use outdoors? A: Many of our products are suitable for sheltered outdoor use, such as covered porches or patios. However, prolonged exposure to direct sunlight, rain, or extreme weather may cause fading or damage over time. Please check individual product descriptions for specific care instructions.
Q: Are your products safe around pets and children? A: Our products are decorative in nature. Please keep small parts away from small children and pets. If you have specific safety concerns, please contact us before purchasing.
Contact & Support
Q: How can I contact customer service? A: You can reach us through any of the following methods:
- Email: info@lupitasflowershop.net
- Phone: 773-434-3570
Q: What are your customer service hours? A: Our team is available during the following hours (Central Time):
| Day | Hours |
|---|---|
| Monday | 10:00 AM – 7:00 PM |
| Tuesday – Friday | 10:00 AM – 8:00 PM |
| Saturday | 10:00 AM – 7:00 PM |
| Sunday | 10:00 AM – 2:00 PM |
Q: How quickly will I get a response? A: We typically respond to all inquiries within 1 to 2 business days. For urgent issues, please call us directly during business hours.
Visit Us
Q: Do you have a physical store? A: Yes! You are welcome to visit us at:
Lupita's Flower Shop 3432 W 59th St Chicago, IL 60629 USA